Prices of items on the website are subject to change. Full payment, including P&P where relevant, is required with all orders. All prices include VAT (EU). There is no minimum order. All order must go through the Secure Internet Shopping Basket, we are unable to accept Telephone, emailed, Faxed or Posted orders. Card details can be input online or phoned (not orders) - please do not email or fax them.
POSTAGE COSTS & DELIVERY
All orders for delivery within the UK will incur NO postage costs on orders over £30. For UK orders under £30, postage & packaging costs will be £3.20.
UK includes the Channel Islands, Northern Ireland and all Scottish Islands classified within the UK by Royal Mail.
Orders for delivery outside the UK will be charged full Royal Mail Airmail postage plus an admin charge to cover packaging etc. Customers outside the UK are responsible for any charges, including taxes and customs charges, that may be applicable to the delivery. Due to the nature of our goods it is difficult to establish non-UK postage costs until the parcel is ready to send. We will always email you final costs prior to sending the order giving you the option to cancel, unless you have stated otherwise in the Message Box in the Shopping Basket. Your parcel will not be posted, and your Card will not be charged, until you reply to that shipping quote email - please note this will extend the delivery time. For your information - minimum postage costs for Europe countries is £5.45 and the rest of the world is £6.60.
UK orders are usually processed and posted within three working days of CB receiving the order (or card details if you use Phone Card option), but please allow up to 7 working days (subject to stock availability). Please note this may be extended during certain periods which are usually noted in the Shopping Basket. Usually the days stated in the Shopping Basket for the Card Payment opening hours are the days we get Royal Mail pickup - except Saturdays when no parcels can be posted. Orders need to be placed by 6pm on the day before the days shown in the Shopping Basket. The payment office is not open on Sundays and Bank Holidays so orders are never posted on these days. We are sorry but we cannot offer a guaranteed next day service at the moment.
We always send you an email to say your parcel has been posted.
The time taken for delivery after we send your parcel is in the hands of Royal Mail. Most UK parcels are sent by First Class Post and should get to you the next working day after we post it. Larger UK parcels may be sent by parcel post and have a 3 to 5 working day delivery time after we have posted it or may be sent in two separate parcels by First Class Post. We will let you know which when we email you to say the parcel has been posted. UK parcels include a number which you can use to to check the delivery of your parcel on the Royal Mail Website.
If you have not received your parcel within 7 days (UK only) please check at your local Royal Mail sorting office. Royal Mail should leave a card if they try to deliver while you are out but do not rely on this. Undeliverable parcels are usually held at your local Royal Mail sorting office for a couple of weeks before sending back to us, so you must ring them within that time scale. You must keep a record of the number, date and time that you rang them, and the name of the person you spoke to. If the parcel is returned to us as 'non-deliverable' we will charge postage at cost to us to re-send the parcel. We do email you to say your parcel has been sent so that you can keep an eye out for your parcel.
Non-UK Orders are sent by Airmail and may take 5 to 10 working days from the time we send it. The time taken for delivery after we send your parcel is in the hands of Royal Mail and your local Mail Delivery Company.
If you have not received your UK parcel 15 working days (3 weeks) after sending, you can claim for non-delivery from Royal Mail. There is a form on the Royal Mail website you can use to claim and we will give you as much help as we can. We cannot be held responsible for items damaged in the post by Royal Mail. There is also a claim form for damaged goods on their website. This time scale is extended to 20 days for Europe and 25 days for the rest of the world.
If you know you will not be at home there is room in the Shopping Basket for a different delivery address to the Card Holders address, but the Card Holders Address (second in basket) MUST be filled in. We are not able to give your local Royal Mail Postman instructions on what to do with the parcel if you are not at home.
Prices of items on the website are subject to change. Full payment, including Delivery Charge, is required with all orders. All prices are in UK Pounds and include VAT (EU). All orders must go through the Secure Internet Shopping Basket, we are unable to accept Telephone, emailed, Faxed or Posted orders. Card details can be input online or phoned - please do not email or fax them. We reserve the right to cancel any order for any reason.
All content of the website, including pictures, are subject to copyright - please do not breach this by copying any part without permission. All images and copy on this website are in the ownership of CPU Enterprises unless noted otherwise. All pictures and copy contain copyright markers which may be visible, hidden and/or digital. If you wish to use any of images or copy from any CPU Enterprise websites you can buy a licence from CPU Enterprises at the email address below. Anyone found using images or copy from any of the CPU Enterprises websites will be sent an invoice for the licence fee plus legal expenses.